PRIVACY POLICY

LIVEIN VIETNAM COMPANY LIMITED) (Company code: 0110455923) is committed to protecting personal data and strives to provide a safe and secure user experience.

Capitalized terms used in this Privacy Policy have the meanings given to them in the Terms and Conditions of Use.

This information privacy policy describes how Livein Vietnam Co., Ltd. (“Livein Vietnam” or “we”) collects, receives, aggregates, stores, uses, processes, discloses, shares and ensures information security of organizations and individuals ("Users" or "You") who access and use our services on Website home.livein.com. Please read this Privacy Policy carefully, and the corresponding terms, conditions and other regulations (if any).

By using our services, registering an account with us, or accessing the Website, you acknowledge and agree that you accept the methods, requirements, and/or policies described in this Privacy Policy, and hereby confirm that you are fully aware of and consent to allowing us to collect, use, disclose, and/or process your personal data as described herein. IF YOU DO NOT AGREE TO ALLOW THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM OR WEBSITE.

1.	Types of Personal Data We Collect
Here are the types of personal data we gather:
(a)	Personal Data from Users
	We receive and collect the personal data directly from the User who is interested in searching aaccommodation posted on the Website. Typically, this data includes the User’s name, postal address, email address and mobile number. We may also collect other types of data such as gender, age and date of birth, which we may associate with personal data. If the User enters into a Lease Agreement with LIVEIN, we will collect credit card information (if paying by credit card), the tenure of tenancy, the check-in time and date other personal information related to the stay (if any). We collect personal data when the User registers, logs-on or visits this Website, including communications between the User, the Owner and us.
(b)	Personal Data From Others
	We are constantly improving the contents of this Website. To aid in serving the User better we may supplement personal data that we have collected directly from the User with other personal data that we obtain offline from third parties or from our affiliates or other services with the user’s or owner’s consent. In addition, we may obtain personal data about individuals (through sources with the individuals‘ consents) who may be interested in the services provided by this Website. When we associate personal data that we obtained from third parties with personal data that we have collected under this Privacy Policy, we will treat the acquired personal data like the personal data that we collected ourselves.
(c)	Personal Data Collected Through Technology.
	We collect personal data through technology to make this Website more responsive, relevant and useful. For example, we collect the User’s or the Owner’s IP address. An IP address is often associated with the portal through which the User or the Owner enters the Internet, like the User’s or the Owner’s ISP (Internet service provider). Standing alone, an IP address is not personally identifiable. At times, we also use IP addresses to collect personal data regarding the frequency with which our users visit various parts of this Website. We may combine this personal data with the personal data described above.We also may collect personal data through “cookies” or “web beacons”. Cookies are small bits of information that are automatically stored on a person’s web browser in their computer, mobile phone or any other access device that can be retrieved by this Website. Cookies may be disabled by changing the settings on the applicable browser. This Website uses a variety of technical methods for tracking purposes, including web beacons. Web beacons are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on this Website or to make cookies more effective. We may use these technical methods to analyse the traffic patterns on this Website, such as the frequency with which the User or the Owner visit various parts of this Website. These technical methods may involve the transmission of personal data either directly to us or to another party authorized by us to collect personal data on our behalf. We also use these technical methods in HTML emails that we send the User or the Owner to determine whether the User or the Owner has opened those emails or clicked on links in those emails. The personal data from use of these technical methods may be collected in a form that is personally identifiable.
2.	Purpose of collecting customer’s personal information
(a)	Our Use
	We use and process personal data to enable the User to access or continue to access or use or continue to use this Website; to operate, protect, improve and optimize this Website and our user’s experience; to help create and maintain a trusted and safer environment on this Website, such as fraud detection and prevention, conducting investigations, risk assessments, verifying the address of the User’s listing, verifying any identifications provided by the User, and conducting checks against databases such as public government databases; to send the User’s service, support and administrative messages, confirmations, reminders, technical notices, updates, security alerts, and information requested by the User; to send the User marketing and promotional messages and other information that may be of interest to the User, to administer rewards, surveys or other promotional activities or events sponsored or managed by us; and to comply with our legal obligations and resolve disputes relating to our services.
(b)	Email Address
	We may use the User’s email address for processing, servicing or enforcing transactions and sending related service communications; providing Users or Owners with service or listing updates, promotional notices and offers; or responding to questions, inquiries or comments.
(c)	Communications.
	We may scan, review and analyze User’s or Owners communications with each other, with us or other parties through this Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes. For example, we may scan, review and analyze the communications between the User and the Owner exchanged through this Website in the event if there is any dispute, disagreement, misunderstanding or miscommunication between the User and the Owner. We may also scan, review or analyze messages for research and product development purposes to help make search, booking, listing and communications more efficient and effective. The User’s and/or the Owner’s use of this Website constitute(s) the User’s and/or the Owner’s irrevocably, unconditionally and unequivocally consent(s), acceptance(s) and acknowledge(s) that we may, at any time or from time to time, at our discretion, scan, review, analyze and store your communications, whether done manually or through automated means.
3.	Do not share personal information Users - People or organizations that may have access to personal information
	We will not provide Users' personal information to any third party, except for the following necessary activities:
	+ Service providers (e.g. partners in areas such as payment services, shipping and delivery services, marketing, data analytics or customer survey research, social media , customer service, installation service, information technology and, web hosting service)
	+ Legal requirements: We may disclose personal information if required to do so by law and such disclosure is necessary to comply with legal process
	+ Business transfer (if any): in case of full or partial merger or consolidation with another company.
4.	Data security and safety
	We use best efforts to implement technical, administrative and physical security measures to protect personal data from unauthorized access and improper use. No method of transmission over the Internet or method of electronic storage is 100% secure or error free, nor is stored data free from vulnerabilities. We cannot guarantee or warrant that personal data will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of any third party who hack, intercept, carry out fraudulent or mischievous acts relating to or otherwise obtain unauthorized use of personal data.
5.	User's Rights and Responsibilities Regarding Personal Information
(a)	User's Rights.
	- Users have the right to provide personal information to us and have the right to change that decision at any time
	- Users have the right to access, check, update, adjust, delete, or cancel their personal information by logging into the website to edit personal information or requesting us to do so.
	- For content other than what is stipulated in this Privacy Policy regarding the collection, processing, and use of user's personal information, it will be carried out according to the regulations of the applicable law at the corresponding time.
	- Users have the right to withdraw their consent, except where the law provides otherwise. Specifically:
	+ Withdrawing consent does not affect the legality of data processing agreed upon before withdrawing consent. + Withdrawal of consent must be expressed in a format that can be printed, copied in writing, including electronically or in an authenticated format.
	- Users are entitled to request the limitation of the processing of their personal data, except where the law provides otherwise; The restriction of data processing is carried out within 72 hours after the user's data request, with all personal data that the data subject requests to restrict, except where the law provides otherwise.
(b)	User's Responsibility to Ensure Information Security
	- Users are responsible for protecting their account information and not providing any information related to the Livein account and password to anyone else. In case the user discloses information leading to damage, Livein shall not be responsible for any arising issues.
	- Livein is not responsible for issues arising when users access the website, mobile applications, and other communication channels that are not the official website, mobile applications, and communication channels of Livein.
	- Users are strictly prohibited from using tools, programs to unauthorizedly interfere with Livein's system, as well as any other acts aiming to propagate, encourage activities for unauthorized interference, sabotage, or intrusion into the data of Livein's website, as well as acts prohibited by Vietnamese law. In case Livein detects that users have intentionally engaged in impersonation, fraud, dissemination of illegal information, Livein has the full right to transfer user information to competent authorities for processing according to legal regulations.
6.	Information about children
	Our services are not intended for children under 18 years of age. We do not knowingly collect personal data from, provide this Website for use or otherwise deal with persons under the age of 18. This Website may contain links to other web sites. We are not responsible for the privacy practices of any other websites. This privacy policy applies solely to personal data collected by this Website.
7.	Notification of Changes
	We reserve the right to modify, alter, vary, amend or otherwise update this Privacy Policy at any time or from time to time and the User and the Owner irrevocably, unconditionally and unequivocally agree, covenant and consent to be bound by such modifications, alterations, variations, amendments or updates. We will notify the User and the Owner of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page. The User’s or Owner’s continued use (including access, searching, browsing, booking, listing or use of any interactive feature) of this Website constitutes the User’s or the Owner’s agreement to this Privacy Policy and any amendments.
8.	Storage Period
	User's personal information will be stored and secured on our system until the customer logs in and cancels it themselves or requests us to cancel it in the system. In any case, customer's personal information will be secured on the livein.com server.
9.	Transfer of Information Abroa
	User's information and/or personal data may be transferred abroad, stored, or processed outside the territory of Vietnam. Livein will only transfer user's personal data abroad when it complies with the regulations of the law on personal data protection (Decree 13/2023/NĐ-CP on personal data protection).
10.	How to Contact Livein
	Whenever users need assistance, please contact us: + Support: Tel: + 84-9225 2760; Email: support@livein.com + Users have the right to file complaints about the disclosure of personal information to third parties to the main office address of the Company or report via email: support@livein.com/hello@livein.com. Upon receiving such feedback, we will confirm the information, take responsibility to explain the reasons, and guide users on how to restore and secure their information. + We are responsible for implementing technical and operational measures to verify the contents of the feedback within 15 days
11.	Units Collecting and Managing Information
	LIVEIN VIETNAM CO., LTD Business Registration Number: 0110455923, Date of issuance: 18/08/2023, Place of issuance: Hanoi Department of Planning and Investment Headquarters at No. 93, Tran Dai Nghia Street, Bach Khoa Ward, Hai Ba Trung District, Hanoi City, Vietnam
12.	Effectiveness
	This privacy policy is effective from 12/03/2024.

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