GENERAL TERMS & CONDITIONS OF THE MANAGEMENT SERVICES AGREEMENT
This Management Services Agreement ("Agreement") shall be effective on the date of execution of the Owner Onboarding Form to Management Services Agreement (the "Form") between the person whose details are set out in Section A (Particulars of Owner) of the Form ("Owner") and [LiveIn Sdn Bhd (formerly known as Hostel Hunting Sdn Bhd) Registration No.: 201301041184 (1071007-U)] ("LiveIn"). The Owner and LiveIn shall collectively be referred to as "Parties" or each of them a "Party".
For the avoidance of doubt, these General Terms & Conditions of the Management Services Agreement shall be incorporated into the Form, and shall collectively be referred to as the “Management Services Agreement”.
1. | Services: | ||||||||||||||||||||||||||
1.1. | The Owner is the registered and/or beneficial owner and/or the operator and/or the manager of all the properties as described under Section B (Particulars of Properties) of the Form ("Properties"). | ||||||||||||||||||||||||||
1.2. |
The Owner agrees to appoint LiveIn to manage the Properties with full right and discretion without any interference from the Owner to do or cause to be done all or any of the following management services (“Services”) in the name and on behalf of the Owner, including but not limited to, where relevant, for a term as stated under Section C (Term) of the Form (“Term”) upon the terms and conditions hereinafter contained:-
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2. | Payment Terms: | ||||||||||||||||||||||||||
2.1. | The Owner agrees to pay to LiveIn such amount of distribution according to Section D (Payment Arrangement) of the Form (“LiveIn’s Entitlement”) in exchange for the provision by LiveIn of the services contemplated hereunder to the Owner in respect of the Properties. | ||||||||||||||||||||||||||
2.2. |
The Owner hereby authorises LiveIn to automatically deduct from such amount of distribution payable to the Owner according to Section D (Payment Arrangement) of the Form (“Owner’s Entitlement”), the charges, costs and expenses below:
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2.3. | The payment deduction authorisation under clause 2.2 above shall remain in effect so long as the provision of the services contemplated hereunder continues during the duration of the Term. |
3. | Maintenance Costs: | ||||||||||||
3.1. |
The Owner acknowledges and agrees that all maintenance costs, including but not limited to in-room maintenance, structural maintenance, plumbing, wiring, and any related repairs, shall be borne by the Owner as part of their property ownership responsibilities. LiveIn will provide maintenance service to address the wear and tear of the Properties which includes repairs to fixtures, fittings, and any components that naturally wear out through regular usage. Examples:
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3.2. | One (1) month warranty is required for all the wears and tears from the Owner when the first Tenant move into the unit. | ||||||||||||
3.3. |
The Owner shall bear the following costs and expenses in relation to the Property, in the case where the Property is an entire building:
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3.4. |
LiveIn shall bear the following costs and expenses in relation to the Property:
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3.5. |
In the event of any required maintenance or repairs by the Tenants, LiveIn may:-
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4. | Conditions Precedent to Commencement of Services: | ||||
4.1. |
The commencement of the Term shall be conditional upon the fulfilment by the Owner of the following conditions precedent at its own costs and expenses (“Conditions Precedent”):
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4.2. | The Conditions Precedent shall be fulfilled by the Owner within fourteen (14) days from the date of execution of the Form subject to any extension of time to be granted by LiveIn in writing (the "Conditional Period"). | ||||
4.3. | Upon receipt by LiveIn of documentary proof of the full satisfaction of the Condition Precedent from the Owner, the commencement of the Term shall become unconditional. | ||||
4.4. | In the event that the Owner fails to fulfill all of the Conditions Precedent within the Conditional Period, this Agreement shall be deemed terminated with immediate effect and thereupon this Agreement shall become void and cease to have any effect. |
5. | Renewal of the Services: | ||||||
5.1. |
This Agreement shall be renewed automatically for such extended periods (the "Renewed Term(s)") based on the following terms and conditions:
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6. | Owner’s Covenants: | ||||||||||||||||||||||||||
6.1. |
The Owner hereby covenants to:
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7. | LiveIn’s Covenants: |
7.1. | LiveIn agrees to guarantee the Owner against the default of payment of Collection Sum by any runaway Tenants ("Defaulting Tenant(s)") whereby LiveIn shall pay to the Owner the one month per year pro rated to the remainder of the tenancy equivalent to the Collection Sum by the Defaulting Tenant(s). |
7.2. | LiveIn shall not use the Property for any illegal, unlawful or immoral purpose. |
7.3. | LiveIn agrees that it shall obtain written approval from the Owner before any structural changes or modifications to any part of the building or any fixtures and fittings in the Property. |
7.4. | LiveIn agrees to collect the utilities from Tenants and pay the utilities to the electricity utility, water and sewerage companies. |
8. | Management of Properties: | ||||||||||||||||||||||||||||||
8.1. |
The Owner hereby irrevocably and unconditionally agree that LiveIn shall be at full liberty to do any or all of the following throughout the Term and/or any of the Renewed Term(s) without any further notice or reference to the Owner:
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9. | Right of First Refusal: |
9.1. | LiveIn shall have the right of first refusal to purchase the Property. If at any time during the Term (including any Renewed Term), the Owner shall receive a bona fide offer from a third party to purchase the Property, which offer the Owner shall desire to accept, the Owner shall promptly deliver to LiveIn a true copy of such offer, and LiveIn may, within 30 days thereafter, elect to purchase the Property on the same terms as those set forth in such offer, except that LiveIn shall be credited against the purchase price to be paid by LiveIn, with a sum equal to the amount of any brokerage commissions (if any) which the Owner shall save by a sale to the Manager. |
9.2. | If the Owner shall receive a bona fide offer for the purchase of the Property, which is not consummated eventually between the Owner and the third party offeror, LiveIn’s right of first refusal hereunder shall remain valid and applicable to any subsequent offer(s). |
9.3. | If the Owner sells the Property after LiveIn not exercising its right of first refusal hereunder, such sale shall remain be subject to this Agreement, and the right of first refusal hereunder shall continue to be binding upon the new owner of the Property and be applicable to any subsequent sale of the Property. |
10. | Termination: | ||||||||
10.1. |
In the event that either Party:
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10.2. | Notwithstanding clause 10.1, LiveIn shall be entitled to terminate this Agreement by giving three (3) months' written notice to the Owner in which event the Owner shall continue to be entitled to the payment of Owner’s Entitlement until the expiry of the said written notice. | ||||||||
10.3. |
In the event of termination:
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10.4. | Notwithstanding the termination of this Agreement, any provisions that, by their nature, should survive termination, including but not limited to warranties, representations, confidentiality obligations, intellectual property rights, and dispute resolution mechanisms, shall continue to be binding on the Parties. |
11. | Warranties & Representations: | ||||||||||||||
11.1. |
The Owner warrants and represents to LiveIn that:
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11.2. | The abovementioned warranties and representations shall be separate and independent and save as expressly otherwise provided for, shall not be limited by reference to any other terms or by anything in this Agreement. | ||||||||||||||
11.3. | The Owner warrants to LiveIn that each of its warranties and representations are accurate and not misleading. The Owner acknowledges that LiveIn is entering into this Agreement in reliance on each of the Owner’s warranties and representations. |
12. | Force Majeure: |
12.1. | Neither Party shall be held liable to the other Party nor be deemed to have breached this Agreement for failure or delay in fulfilling any obligation hereunder when such failure or delay is caused by a force majeure event. |
12.2. | For the purposes of this Agreement, a “force majeure event” shall mean an event arises out of or caused, directly or indirectly, by circumstances beyond its reasonable control, including without limitation, acts of God, earthquakes, fires, floods, wars, civil or military disturbances, acts of terrorism, sabotage, strikes, epidemics, pandemic, riots, restriction of movement control, lockdowns, travel ban, state of emergency, power failures, computer failure and any such circumstances beyond its reasonable control as may cause interruption of business, loss or malfunction of utility, transportation, accidents, labor disputes, acts of civil or military authority, governmental actions, or inability to obtain labour, material, equipment, transportation or other essential services. |
12.3. | If a force majeure event occurs, either party may suspend its obligations under this Agreement (including any payment obligations) for so long as the force majeure event persists. The suspending party shall provide the other party with prompt written notice of any delay or failure to perform that occurs by reason of force majeure. |
12.4. | If the force majeure event continues for a period of 90 days from the notice referred to in clause 12.3, LiveIn may at any time thereafter give to the Owner a notice in writing to terminate this Agreement with immediate effect from the said date and thereupon this Agreement shall be void and cease to have any effect. |
13. | Indemnity: |
13.1. | The Owner undertakes and agrees to indemnify, save and hold harmless LiveIn, its affiliates, their officers and employees, and their respective successors and assigns at all times against all actions, claims, proceedings, costs, losses and damages whatsoever including but not limited to death, bodily injury or property damage, nuisance, trespass, libel, slander or infringement of any intellectual property howsoever arising which LiveIn, its affiliates, their officers and employees, and their respective successors and assigns may sustain, incur or pay or as the case may be, which may be brought or established against LiveIn, its affiliates, their officers and employees, and their respective successors and assigns by any person whomsoever arising out of or in connection with or by reason of the provision of the services contemplated hereunder and which are attributable to the act, omission or neglect of the Owner, his servants, agents and/or visitors. |
14. | Exclusion and Limitation of Liability | ||||
14.1. |
Exclusion of Liability. To the maximum extent permitted by applicable laws, LiveIn, its affiliates, their officers and employees, and their respective successors and assigns shall not be liable for the following events, regardless of the cause of action and whether such liability arises from contract, tort, negligence, strict liability, or otherwise:-
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14.2. | Limitation of Liability. LiveIn shall not be liable for any damages or losses arising from the performance or non-performance of obligations under this Agreement save as expressly set out herein. LiveIn liability, if any, will only arise if it is proven that there was gross negligence or wilful misconduct or fraudulent behaviour on its performance or non-performance of obligations under this Agreement. However, the aggregate maximum liability of LiveIn shall in no circumstances exceed 50% of the aggregate amount of LiveIn’s Entitlement derived under this Agreement in the twelve-month period immediately preceding the date of the first event giving rise to such liability. |
15. | General Provisions: |
15.1. | No Partnership or Agency. Nothing in this Agreement creates any fiduciary relationship between the Parties hereto. The Partner is an independent contractor, and nothing in this Agreement is intended to constitute either Party as an agent, legal representative, joint venturer, partner or employee of the other for any purpose whatsoever. Nothing in this Agreement authorises either Party to make any contract, agreement, warranty, or representation on the other’s behalf, or to incur any debt or other obligation in the other’s name. |
15.2. | Taxes. Each Party shall be responsible to lodge and bear its own taxes if any to be paid for any profits or income or fees to be received under the terms of this Agreement. |
15.3. | Time of the Essence Time whenever mentioned shall be of the essence of this Agreement. |
15.4. | Entire Agreement. This Agreement contains the whole agreement between the Parties relating to the subject matter herein to the exclusion of any terms implied by law which may be excluded by contract and supersedes any previous written or oral agreement between the Parties in relation to the matters dealt with hereunder. |
15.5. | Counterparts. This Agreement may be entered into in any number of counterparts, all of which taken together shall constitute one and the same instrument. Any Party may enter into this Agreement by signing any such counterparts. |
15.6. | Invalidity. If any provision or part of this Agreement is rendered void, illegal or unenforceable in any respect under any enactment or rule of law, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired thereby and this Agreement shall be construed as if such void, illegal or unenforceable provisions had never been contained herein. |
15.7. | Variation. LiveIn shall be entitled to amend any of the general terms and conditions hereunder at its sole and absolute discretion. The Owner shall refer to the latest General Terms & Conditions of the Infrastructure & Management Services Agreement at [https://home.livein.com/en/management-terms-and-conditions] from time to time, and hereby expressly and unequivocally agrees to any such variation of these general terms & conditions as may be effected by LiveIn, without prior notification or consent from the Owner. |
15.8. | Waiver. Save for where a time period has been specified under this Agreement for the exercise of any right or power, no failure or delay on the part of LiveIn in exercising any of its power or right under this Agreement shall be deemed as a waiver or forfeiture thereof nor shall any single or partial exercise of such power or right preclude any other or further exercise of any other right or power hereunder. |
15.9. | Assignment. LiveIn shall be entitled to assign, transfer or subcontract any terms of this Agreement or the provision of the services hereunder without prior notification or consent from the Owner. However, the Owner shall not be entitled to assign, transfer or novate any terms of this Agreement without the prior written consent of LiveIn. |
15.10. | Successors and Assigns. This Agreement shall be binding on the heirs, personal representatives, permitted assigns or successors-in-title of the Owner as the case may be and the successor-in-title and assigns of LiveIn as the case may be. |
15.11. | Notices. Any notice or demand required to be served by either of the Parties hereto on the other under the provisions of this Agreement shall be in writing and may be sent by hand, email, facsimile or registered post to the address of the addressee as hereinstated or the last known address of the addressee and if sent by registered post, shall be deemed to have been duly served when it ought in the ordinary course of post to have been delivered. Service in the manner aforesaid on the solicitors acting for the respective Parties hereto shall be deemed effective service on that Party. |
15.12. | Limitation of Liability. LiveIn shall not be liable for any damages or losses arising from the performance or non-performance of obligations under this Agreement save as expressly set out herein. LiveIn liability, if any, will only arise if it is proven that there was gross negligence or wilful misconduct or fraudulent behaviour on its performance or non-performance of obligations under this Agreement. However, the aggregate maximum liability of LiveIn shall in no circumstances exceed 50% of the aggregate amount of LiveIn’s Entitlement derived under this Agreement in the twelve-month period immediately preceding the date of the first event giving rise to such liability. |
15.12. | Remedies. No remedy conferred by any of the provisions of this Agreement to LiveIn is intended to be exclusive of any other remedy which is otherwise available at law, in equity, by statute or otherwise, and each and every other remedy shall be cumulative and shall be in addition to every other remedy given hereunder or now or hereafter existing at law, in equity, by statute or otherwise. The election of any one or more of such remedies by LiveIn shall not constitute a waiver by LiveIn of the right to pursue any other available remedies. |
15.13. | Governing Law and Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of Malaysia and each Party hereby agrees to enter into amicable discussion to resolve any dispute as may arise before irrevocably submits to the exclusive jurisdiction of the courts of Malaysia. |
Appendix
GENERAL TERMS & CONDITIONS OF THE INFRASTRUCTURE SERVICES
These General Terms & Conditions of the Infrastructure Services shall only be applicable if the Owner indicates “Yes” on Section E (Infrastructure Services) of the Owner Onboarding Form to Management Services Agreement (the “Form”). The effectiveness of these terms will commence on the date of the Form's execution.
1. | Infrastructure Services |
1.1. | The Owner shall pay to LiveIn the infrastructure fee as specified in Section E (Infrastructure Services) (“Infrastructure Fee”) for the Properties monthly for the first two (2) years commencing from the date as specified in Section C (Term) of the Form (“Commencement Date”); failing which LiveIn shall have the right to deduct the Infrastructure Fee from the Owner’s Entitlement in the immediately following month. |
1.2. | LiveIn will assist the Owner to upgrade, enhance and/or procure equipment and/or furniture for the Properties to enable the Property to meet LiveIn’s standards and requirements before listing the Properties on LiveIn’s platform. |
1.3. | The Owner shall, deliver the vacant possession of the Properties to LiveIn on or before the date of delivery of vacant possession as specified in Section C (Term) of the Form (“VP Date") to enable the Company to carry out the upgrades or enhancements to the Property, and further shall, upon request by LiveIn, immediately provide LiveIn all such legal documentation and technical structural drawings of the Property to enable LiveIn to complete the Property’s upgrades or enhancements and operate the services contemplated hereunder. |
2 | The Renovation Period |
2.1. | Upon receiving vacant possession of the Properties on the VP Date, LiveIn shall commence the renovation activities and the renovation period shall be the period as specified in Section E (Infrastructure Services) of the Form (“Renovation Period”). |
2.2. | The Owner acknowledges and agrees that during the Renovation Period, LiveIn shall have exclusive access to the Properties for renovation purposes. The Owner shall cooperate fully, providing any necessary assistance, and ensure unimpeded access to facilitate the timely completion of the upgrades. |
2.3. | In the event of any delays in the Renovation Period due to unforeseen circumstances, LiveIn shall promptly notify the Owner and provide a revised timeline for completion. |
2.4. | The Owner shall not unreasonably withhold consent for necessary deviations from the initial renovation plan if such changes are required for the overall improvement of the Properties. |
3 | Completion of Infrastructure Services |
3.1. | Upon the completion of the upgrades or enhancements, LiveIn shall notify the Owner, and the regular Management Services shall commence on the Commencement Date or such other extended as mutually agreed by the parties. |
3.2. | For the avoidance of doubt, (a) the Owner shall not be entitled to receive any Owner’s Entitlement during and in respect of the Renovation Period; and (b) LiveIn shall bear the electricity, water and sewerage costs during the Renovation Period. |